Achieving "World Class" Customer Satisfaction 97% Net Promoter Score
Based Upon Independent 3rd Party Research Firm Results
NEW YORK CITY— “How likely are you to recommend NorStar Networks to a colleague?” Based on the answers to that question alone, NorStar Networks achieved a record-setting 96.7% Net Promoter Score (NPS), according to an independent post-implementation survey. NorStar also achieved a Net Promoter Score exceeding 95% percent, three years in a row.
“A Net Promoter Score can range from a low negative to a high positive of 100 percent. An NPS of 50 percent or higher is excellent. I am not aware of many organizations even reaching the 80 percent range.”
FIND ME / FOLLOW ME
Being able to reach a co-worker on the first and only attempt saves each employee up to 30 minutes per day
INTERACTIVE VOICE RESPONSE
Automatically route calls to the appropriate party reducing hold times and saving employees up to 15 minutes per day
UNIFIED MESSAGING
Integrating email, voicemail and fax into one user interface saves employees up to 40 minutes per day