Achieving "World Class" Customer Satisfaction 97% Net Promoter Score
Based Upon Independent 3rd Party Research Firm Results
NEW YORK CITY— “How likely are you to recommend NorStar Networks to a colleague?” Based on the answers to that question alone, NorStar Networks achieved a record-setting 96.7% Net Promoter Score (NPS), according to an independent post-implementation survey. NorStar also achieved a Net Promoter Score exceeding 95% percent, three years in a row.
“A Net Promoter Score can range from a low negative to a high positive of 100 percent. An NPS of 50 percent or higher is excellent. I am not aware of many organizations even reaching the 80 percent range.”