Achieving "World Class" Customer Satisfaction 97% Net Promoter Score

Based Upon Independent 3rd Party Research Firm Results

NEW YORK CITY— “How likely are you to recommend NorStar Networks to a colleague?”  Based on the answers to that question alone, NorStar Networks achieved a record-setting 96.7% Net Promoter Score (NPS), according to an independent post-implementation survey. NorStar also achieved a Net Promoter Score exceeding 95% percent, three years in a row.

“A Net Promoter Score can range from a low negative to a high positive of 100 percent.  An NPS of 50 percent or higher is excellent. I am not aware of many organizations even reaching the 80 percent range.”

FIND ME / FOLLOW ME

Being able to reach a co-worker on the first and only attempt saves each employee up to 30 minutes per day

INTERACTIVE VOICE RESPONSE

Automatically route calls to the appropriate party reducing hold times and saving employees up to 15 minutes per day

UNIFIED MESSAGING

Integrating email, voicemail and fax into one user interface saves employees up to 40 minutes per day

ENHANCED MOBILITY

Access to company communication and business applications from any mobile device increases responsiveness, reduces delays and saves employees a minimum of 30 minutes per day

ADDRESS

 

1266 East Main Street,Suite 700R, Stamford, CT 06902 

 

853 Dauphin Street, Suite C

Mobile, AL 36602

CONTACT

 

info@cloudstacknetworks.com

(888) 991-6505

 

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